The TCS difference becomes evident the moment you begin working with us. Unlike other companies, every sales person at TCS has extensive experience in all aspects of applications engineering and system design, including custom design.

We take pride in offering the highest level of personalized and professional service. Before the start of any project, you are first assigned a dedicated sales and engineering team that provides a single point of contact throughout the process.

Working as your partner, this talented team will:

• Identify your immediate and long-term needs
• Pinpoint your budget and delivery parameters
• Develop a cost-effective solution
• Ensure that your system is thoroughly tested for safety, reliability and compatibility
• Provide post-sale follow-up and support

Our Industrial Computer Solutions

 

TCS Sales Support personnel are available to meet your needs Monday through Friday from 8:00 A.M. to 6:00 P.M. (CST) to answer questions you have including order status, delivery, payment options, RMA information and more.

E-mail: Info@TCS-Tech.com for updates and order status

Contact Us

 

TCS is dedicated to providing unparalleled service and support. Central to this is a commitment to handle all service issues with the highest priority. Therefore we offer:

• Guaranteed application and technical assistance for the life of the product
• Comprehensive 1-year warranty on system parts and labor
• Return Policy
• Board-to-system-level troubleshooting
• Skilled technical personnel available to answer your questions and provide timely solutions
• Driver and BIOS software updates

Technical support is available Monday through Friday from 8:00 A.M. to 5:00 P.M. (CST). For your convenience, support is available via phone, fax and E-mail at TechSupport@TCS-Tech.com.

Contact Us

 

If a repair is needed, we ask that you obtain an RMA number prior to shipping the damaged or broken unit. Please contact TCS RMA service by phone, fax or e-mail at RMA@TCS-Tech.com.

The RMA number must be obtained in advance from TCS and is valid for 30 days. The RMA number should be clearly marked on the exterior of all packaging. Do not write on the product or the product's original packaging (internal). Purchaser agrees to pay shipping charges one-way and to either insure the product or assume liability for loss or damage during transit.

TCS ships repaired products via ground transportation. If express shipping is required, you will be responsible for paying the difference between express and ground transportation charges.

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